Quiz | Communication | 21st Century Skills

Video 1 of 5: INTRODUCTION

Video 2 of 5: SPEAKING PROFESSIONALLY

Question: 1

All of the following are ways to speak professionally, EXCEPT:

Speaking in a work-appropriate manner.

Making sure you are using words that your audience will understand.

Remaining respectful regardless of someone’s response.

Speaking with a relaxed language and a tone like you might use with friends.

Using polished and professional language in a workplace setting.

Question: 2

You hear a presentation from two candidates running for election. The first candidate uses “ladies and gentlemen” and the second uses “you guys” to address the audience. Which of the following statements is TRUE?

The first speaker is using an informal tone.

The second speaker is using a professional tone.

The first speaker is trying to sound friendly and casual.

The second speaker is trying to sound polished and respectful.

The second speaker is using relaxed language.

Video 3 of 5: COMMUNICATING DIGITALLY

Question: 3

All of the following statements about digital communication are true, EXCEPT:

Email is a good way of following up with a client or customer to provide them with confirmation.

Many companies use social media to search for candidates for open job positions.

It is okay to incorporate text lingo into your professional emails.

Companies create a reputation through the content and images they share with their audiences.

Email is a good way to leave a written “trail,” or record, in case problems arise in the future.

Question: 4

Which choice below best describes what is meant by the following statement: “What is written electronically is written in pen, not pencil; it cannot be erased.”?

Anything that is posted on social media, even if you later delete it, can be found by a potential employer.

When a person writes a professional email, they should always check for spelling and grammar.

When texting for work, do not use emojis.

When composing a professional email it is important to be clear and concise.

Writing is always the best tool for communication.

Video 4 of 5: NONVERBAL COMMUNICATION

Question: 5

Which of the following are components of professionalism, or having a professional manner?

Knowing common social rules for interacting with others at work.

Using nonverbal methods to make your meaning clear.

Writing with correct spelling and grammar.

Presenting yourself professionally with your body language.

All of the above.

Question: 6

You find out your new co-worker grew up in India, and you are not sure what social rules he uses in nonverbal communication. What should you do?

Take some time to do some research online, or simply ask him, what his cultural customs are with regard to nonverbal communication.

Assume that since he now lives in the United States you share the same ideas about social rules.

Make sure you use many hand gestures and facial expressions to get your meaning across.

Find someone who looks like your coworker and ask them about their communication style.

Do your best to avoid eye contact and one-on-one conversation until you are familiar with his social rules.

Video 5 of 5: UNDERSTANDING HOW TO LISTEN

Question: 7

All of the following activities demonstrate understanding how to listen, EXCEPT:

Asking questions when you are confused or when you need to clarify a point.

Making your best guess when you aren’t sure you heard something right.

Repeating back what someone has said to make sure the meaning is clear.

Asking follow-up questions to make sure you understand what a person is saying.

Confirming what you heard verbally by sending a follow-up written message.

Question: 8

A client called to talk to your boss, but she has stepped away for lunch. You take a message for her. Which of the following steps should you avoid?

Ask the person to spell their name to make sure you know who called.

Once you have written the message down, repeat the message back to the caller to ensure accuracy.

Use professional language and be sure to thank the caller for waiting for the call to be returned.

Give the caller your boss’s personal cell phone number so they can reach her immediately.

Make sure you have either a phone number or email for the caller so that your boss can respond.

Question: 9

When someone is a good communicator, they:

Avoid direct eye contact and try not to think too much about body language or posture.

Are mindful and respectful of people that might not agree with what they are going to say.

Know that professional communication on digital media is the same as chatting with friends.

Try not to repeat what someone says in order to avoid embarrassment or misunderstanding.

Spend less time checking grammar and spelling and more time sending quick, productive emails.

Question: 10

All of the following are examples of good communication, EXCEPT:

Knowing how to compose and edit a professional email to a customer or colleague.

Using an appropriate tone and choice of words for your audience.

Knowing that most people prefer to receive a text message or email instead of a phone call.

Being aware of nonverbal communication cues and what they may tell a listener.

Adopting strategies for listening such as repeating and asking clarifying questions.

Communication

What it Means

Speaking Professionally

Communicating Digitally

Nonverbal Communication

Understanding How to Listen

Instructions

Questions