Quiz | Resilience | 21st Century Skills

Video 1 of 5: INTRODUCTION

Video 2 of 5: BEING PREPARED

Question: 1

All of the following actions describe the first trait of resilience, EXCEPT:

Setting priorities and goals.

Being able to see possible outcomes of actions.

Creating backup plans.

Immediately having a positive reaction to a difficult situation.

Being prepared to respond no matter the outcome.

Question: 2

You are working in a café as a barista when suddenly you are no longer able to process credit cards. Which of the following is a good backup plan?

Calling another store to see if you can borrow their credit processor.

Googling the phone number to a company that repairs credit card processors.

Putting a sign on the door alerting customers that you can only take cash, and identifying the closest ATM.

Calling your boss to see what steps to take.

Panicking and telling your coworkers to close the shop.

Video 3 of 5: BOUNCING BACK AND LEARNING FROM ADVERSITY

Question: 3

Which of the following actions would a resilient person take if they made a mistake?

Forget about the mistake and move on.

Not waste time trying to figure out what went wrong.

Give-up on the task.

Feel bad and apologize as much as possible.

Figure out why the mistake happened and how to learn from it.

Question: 4

You are teaching at an after-school writing program to international students and feel everything is going well. Your boss tells you she has received some complaints and explains that you need to engage the students in a better way. What should you do?

View the situation as an opportunity to be a better teacher and research new techniques to engage students.

Figure out which student likely complained and give them a lot of attention.

Ignore the criticism because the complaints probably came from a student who does not know anything about teaching.

Assume that teaching is not for you and start looking for a different position.

Make an announcement at the beginning of the next class reminding students that they should participate.

Video 4 of 5: DEALING WITH CONFLICT AND COMPROMISE

Question: 5

All of the following are examples of strategies for dealing with conflict and compromise, EXCEPT:

Not being afraid of conflict, and facing a hard situation with courage.

Telling the customer they are always right, even at the cost of your perspective.

Speaking up for yourself, even if you know someone will disagree with you.

Listening to others with genuine concern and understanding.

Taking feedback and using it to constructively accomplish a task.

Question: 6

In the video, what was the moment of compromise during the story of the lifeguard and swimmer?

When the swimmer told the lifeguard she didn’t feel safe with fast swimmers in her lane.

When the swimmer told the lifeguard she had been swimming in the pool since before the lifeguard was born.

When the lifeguard said she didn’t feel like either person was listening well to the other.

When the lifeguard told the swimmer she didn’t feel like she could ever make her happy.

When both the swimmer and the lifeguard left the pool and were able to forget about the conflict.

Video 5 of 5: SEEING PERSONAL GROWTH AS A WAY OF LIFE

Question: 7

Which of the following sentences about resilience and personal growth is TRUE?

Some people are born with more ability for resilience than others.

If you are not immediately great at playing an instrument, you will never become great at it.

You should only pursue things you are naturally good at.

To improve at something, you just have to want to improve, and then you naturally will.

You can learn a skill if you stick with it, practice, and are willing to grow from mistakes.

Question: 8

Like the video, you would like to become more punctual. Which strategy will NOT work?

Set a few different alarms to remind yourself when need to leave the house.

Make sure you leave space in your schedule to allow for commuting and transitions between activities.

Make sure all of your things are ready by the door so that you leave without forgetting anything.

Make a promise to yourself that you won’t be late again and hope that traffic isn’t bad.

Add a little extra time in case there are unexpected things that come up.

Question: 9

All of the following traits are part of a resilience skill set, EXCEPT:

Avoiding conflict in order to provide the best customer service you can.

Being prepared with a backup plan so you know what to do in case of complications.

Figuring out what happened in a negative situation and how to learn from it.

Speaking up for yourself while at the same time listening to others to find a compromise.

Devoting time and energy to learning a skill so you can succeed and grow personally.

Question: 10

When someone has resilience, they:

Would rather avoid conflict than speak their mind.

Take criticism seriously, but see it as a way to improve their skills.

React immediately to a situation and then take time decide what to do next.

Know that moving on as quickly as possible after a mistake is best.

Try new things for a short period to see whether they are naturally talented at them.

Resilience

What it Means

Being Prepared

Bouncing Back and Learning from Adversity

Dealing with Conflict and Compromise

Seeing Personal Growth as a Way of Life

Instructions

Questions