Questions

Video 1 of 5: INTRODUCTION

Video 2 of 5: DIFFERENTIATING EMPATHY WITH SYMPATHY

Question: 1

All of the following describe the first trait of empathy, EXCEPT:

Question: 2

Which of the following is an example of showing empathy?

Video 3 of 5: ACTIVELY LISTENING

Question: 3

All of the following are various aspects of the second trait of empathy, EXCEPT:

Question: 4

Which of the following statements about mirroring body language is true?

Video 4 of 5: RESPECTING DIVERSE BACKGROUNDS

Question: 5

Which of the following actions are ways to respect diverse backgrounds?

Question: 6

Someone new at your workplace does not speak English well. Your coworkers have complained about how difficult this makes it to work with her. Your boss assigns her to your shifts so you can help her. What should you do to show empathy?

Video 5 of 5: UNDERSTANDING OTHERS’ NEEDS AT WORK

Question: 7

All of the following activities are ways you can understand others’ needs at work, EXCEPT:

Question: 8

You are working on a group project to determine a cause for a class fundraiser. Everyone in your group wants to support an environmental cause except for one person. What can you do to show empathy to your classmate who has a different idea?

Question: 9

When someone is good at empathizing, they:

Question: 10

All of the following are examples of showing empathy, EXCEPT: